Duplicate/overlapping actions problem (admin + customer problem)

[zetho]

Hi ,
I have one trigger with following parameters :
- severity XXX
- hostgroup that is may arise on YYY

Now I have two users M an N and one action sending email for each user.

User M (admin) has defined sending email message for every severity of the trigger - so he generally receives ALL problems and infos by email.

Now I've created user N (customer) has defined email sending only with "hostgroup = YYY

Now the problem is that customer does not receive emails. Generally /var/log/mail.log shows that zabbix sent email only to admin without even trying to send it to customer.

Is there a limitation of duplicating actions ? For example if I create two similar or overlapping actions only one will be executed ?

Regards

[kewan]

Hi,
have you checked that the customer has at least read access to the host group?

cheers

Stefano