Zabbix send old alert

[cybergonz]

Hi all,

I'm using Zabbix 2.0.3 on my company. I have a very strange issue.
Zabbix send me a lot of old alert by mail like that:

Today (2012/10/15 @ 1:39 PM)

Status : 2012.10.08 10:35:12 - OK.
Trigger: [High] Tomcat is not running.
Item : 10054.
Value : *UNKNOWN*.

Server notes: xxxx

Trigger comment:

How to avoid it ?

This zabbix status:
Parameter Value Details
Zabbix server is running No localhost:10052
Number of hosts (monitored/not monitored/templates) 382 287 / 24 / 71
Number of items (monitored/disabled/not supported) 22460 11892 / 10120 / 448
Number of triggers (enabled/disabled)[problem/unknown/ok] 4307 3876 / 431 [2 / 0 / 3874]
Number of users (online) 40 4
Required server performance, new values per second 131.76 -

Thank in advance for your help and advice

[cybergonz]

Hi,

I noticed the old alert content a Value : *UNKNOWN*.
I have this value on each old alert.

Thank you.

[tchjts1]

The "Unknown" value is being generated by the action you have set up for the alert.

Go to Configuration --> Actions. See where it has 3 lines listed for item values?
If you are only reporting on one value, the others will be "Unknown" in the alert.
Remove the excess items from your actions.

(Note: you also see in your above message that your Zabbix server is not running, right?)
"Zabbix server is running No localhost:10052"

[cybergonz]

Thank you for your reply.

Please to see my configuration of Actions (it's very simple).

Default subject :
[{TRIGGER.SEVERITY}] {HOSTNAME} - {TRIGGER.NAME}: {STATUS}

Default message :
Status : {EVENT.DATE} {EVENT.TIME} - {TRIGGER.STATUS}.
Trigger: [{TRIGGER.SEVERITY}] {TRIGGER.NAME}.
Item : {ITEM.NAME}.
Value : {ITEM.VALUE}.

Server notes: {PROFILE.NOTES}.

Trigger comment: {TRIGGER.COMMENT}.
Trigger url: {TRIGGER.URL}.

[tchjts1]

Value : {ITEM.VALUE}.

Ok, so this is your unknown item. . Try making that {ITEM1.VALUE}

[cybergonz]

Hi, I tested it but now I receved this text in the body of the mail alert :
Status : 2012.09.18 10:53:49 - OK. <== still an old alert
Trigger: [High] SQL Server is not running.
Item : 1000.
Value : {ITEM1.VALUE}. <== no value

Server notes: *UNKNOWN*.

Trigger comment: .
Trigger url: .

[cybergonz]

For information, I recently migrated my Zabbix Server from the 1.8.12 to the 2.0.2 and now the 2.0.3.

[cybergonz]

I checked the value send from the zabbix agent to the zabbix server, and it's good (Latest data > Last check)

[cybergonz]

I noticed that the zabbix server always send this alerts since the first time it gets the value *UNKNOWN*.

This very strange

[cybergonz]

Hi,

I try the found the origine of my value *UNKNOWN* in the database.

Someone can tell me in which table is it store ?