Trigger actions not executing

[joonty]

Hi,

I'm a long time Zabbix user. I recently moved our Zabbix 2.0.12 server installation to a new Debian 7 server, i.e. I copied the database to retain all our configuration and data.

Everything is working as it should, apart from the fact that I have two triggers configured to 1) send email notifications over SMTP and 2) send HipChat notifications. These should both fire when there's a problem, and also send up a follow-up when there's a resolution.

Both these actions call external scripts on the server, which I've verified are working by running them stand-alone. I've also run them as the zabbix user, so it doesn't seem to be a permissions issue.

The strange thing is that there's no mention in the logs of the trigger action firing or failing - it's as if it isn't even trying. It's making it very difficult to debug. I've tried setting the log level to the most verbose, but still didn't see anything relevant.

I'm happy to post screenshots or any other information, but rather than spam my first post I thought I'd just see if anyone had any good ideas for debugging!

Thanks in advance.

[joonty]

Resolved (mostly)

Actually, I've now resolved this.

The problem was with the user permissions. I was sending an email to a user on a trigger, but I wasn't aware that the permissions had to be set for a user to allow them to receive an email (Administration -> Users).

There is still an issue in that my HipChat notification script is only being fired for a problem, but the follow up resolution notification isn't being sent, even though that option is checked in the action configuration.

But it's not the end of the world!