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Item 'number of user' gets 'not supported' at some times when rsync runs

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    Item 'number of user' gets 'not supported' at some times when rsync runs

    We have an item on a NAS that records the number of connected users (who access shared folders) with a 10 minute interval. In this same NAS, a RSYNC happens at midnight, 1pm and 6pm hours. Coincidentally, the Number of Users item is not supported at these times. The Zabbix timeout is 4 seconds. And the Zabbix Server log warns that the item becomes Not Suported because of timeout. My boss does not want me to increase the timeout,
    but another solution. What can I do?
    I ran zabbix_get on Zabbix Server and it lasted 2 seconds just to receive the number of users on the NAS while running rsync manually. This test was to see if the timeout was going to be longer than 4 seconds. I do not understand why this problem occurs within the times scheduled in crontab for RSYNC.

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