Zabbix 5.0 and Opsgenie Notification - Error Message

[andredeo]

Hi everyone,

I Followed the documentation and created a Opsgenie notification. The message is sent to Opsgenie, but presents a error:

Opsgenie notification failed : TypeError: cannot read property 'id' of undefined

This occurrers just on PROBLEM events.

But OK events don't pute a note in Opsgenie and I don't know if is related for the first error.

If I change the line:

result.tags.opsgenie_issue_key = params.web + '/alert/detail/' + resp.data.id + '/details';

to:

result.tags.opsgenie_issue_key = params.web + '/alert/detail/' + '/details';

The error doesn't appears, but of course I can't do this...

Regards,
Déo

[andredeo]

Changing the block:

if ((params.eventvalue == 1) && (params.eventupdate == 0)) {
url = params.url + '/' + params.eventid + '?identifierType=alias';
resp = req.Get(url);
resp = JSON.parse(resp);
result.tags.opsgenie_issue_key = params.web + '/alert/detail/' + resp.data.id + '/details';
}

}

To:

if ((params.eventvalue == 1) && (params.eventupdate == 0)) {
url = params.url + '/' + params.eventid + '?identifierType=alias';
resp = req.Get(url);
resp = JSON.parse(resp);
Zabbix.Log(3, "RESP_String: " + JSON.stringify(resp));
result.tags.opsgenie_issue_key = params.web + '/alert/detail/' + resp.data.id + '/details';
}

}

Is possible to show the error:

RESP_String: {"code":40401,"message":"Alert with alias [5] not found.","took":0.004,"requestId":"afff143e-0075-4ed5-ba8e-df2f6a7ef766"}

[andredeo]

The solution to the problem is:


If you use any other subject, this will result in a problem.

Apparently the problem is in Opsgenie API.

If you change the code from:

 else if (params.eventvalue == 0) {
url = url + '/' + params.eventid + '/close?identifierType=alias'
fields.note = params.message;
}

var resp = req.Post(url,
JSON.stringify(fields)

To:

 else if (params.eventvalue == 0) {
url = url + '/' + params.eventid + '/close?identifierType=alias'
fields.note = params.message;
}

Zabbix.Log(3, "URL_PRE_POST: " + url);
Zabbix.Log(3, "FIELDS: " + JSON.stringify(fields));

var resp = req.Post(url,
JSON.stringify(fields)

You can see the log:

2097:20200610:205534.770 URL_PRE_POST: https://api.opsgenie.com/v2/alerts
2097:20200610:205534.770 FIELDS: {"message":"[Zabbix Alert] PROBLEM - INFRA - TESTE Zabbix Novo - zabbix-web-dc2.wavy.systems","alias":"818","description":...,"priority":"P1"}

The important part is the alias is here: "alias":"818"

But, after the OpsGenie processed the message, the result is:

The alias field turns equal to the title.

Regards,