Trigger action operation delay ignored

[JC368]

As shown below a trigger action has been configured to create a Servicenow incident after 30mins. Yet the incidents are created immediately.

Is there something I can check to find the cause ?

[JC368]

Found the culprit ! It was een another action, sending too all media.

After that there was a permission issue. Pity this is issue silenced.

[cyber]

Have not really dealt with complex escalations, but this loos like example 2 from docs https://www.zabbix.com/documentation...on/escalations (Sending a delayed notification about a long-standing problem)
that one instructs to also update default step duration to same as "start in"...