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Scheduled reports "test emails" are not sent to users in subscription list

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  • dipakmdhrm
    Junior Member
    • Jan 2025
    • 1

    #1

    Scheduled reports "test emails" are not sent to users in subscription list

    I was testing the scheduled reports functionality and here's my setup:
    1. "Email" media type is configured to send emails via Outlook 365 SMTP
    2. And admin account (admin) with media type email with an email id, say [email protected]
    3. Another account (user) with media type email with an email id, say [email protected]
    4. A report to send global dashboard with following configuration:
      1. The report owner is the 'admin' account and the report is shared with the 'user' account
      2. Both the 'admin' and 'user' account are added under subscriptions.
    Now, when I 'test' the report sending, the email is only sent to the 'admin' user's email.
    I changed the config to remove 'admin' from subscription and only keep 'user' and still the email is sent to admin user's email on test.
    I changed the owner of the report to 'user' while keeping just 'user' under subscriptions and still the email is sent to admin user's email on test.

    Am I missing something?
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