GLPi Webhook not working on Zabbix

[Kaioken]

Hello,

Since yesterday, I've been trying to integrate GLPi into Zabbix. When I try to test the GLPi Webhook to create a ticket, I always get this error no matter what the configuration:

The media type test failed.
Sending failed: Failed to parse response: not well-formed JSON was received (screenshot below).



Here's the current configuration I'm using :

Zabbix Server Version :



GLPI Media Version :



Webhook configuration (also tried with apirest.php same error) :



PS: They are on the same server

Thanks for your help

[marianogedisman]

Did you ever get this to work? Having the same issue with Jira.

[Megachip]

Did you ever get this to work? Having the same issue with Jira.

Good question. First, the APP_Token is missing at all. There is also no param for it (and documentation also lacking this part)

00:00:00.000 [Debug] [GLPi Webhook] Sending post request:undefined
00:00:00.042 [Debug] [GLPi Webhook] Response has been received: ["ERROR_APP_TOKEN_PARAMETERS_MISSING","Der Parameter app_token fehlt; zeige Dokumentation in Internet Browser ab https://glpi/apirest.php/#ERROR_APP_TOKEN_PARAMETERS_MISSING"]
00:00:00.042 [Debug] [GLPi Webhook] HTTP code: 400
00:00:00.042 [Debug] [GLPi Webhook] Request not successful. Received response: ["ERROR_APP_TOKEN_PARAMETERS_MISSING","Der Parameter app_token fehlt; zeige Dokumentation in Internet Browser ab https://glpi/apirest.php/#ERROR_APP_TOKEN_PARAMETERS_MISSING"]
00:00:00.042 [Warning] [GLPi Webhook] notification failed: Unknown INFO. Check debug log for more information.

[cyber]

Good question. First, the APP_Token is missing at all. There is also no param for it (and documentation also lacking this part)

00:00:00.000 [Debug] [GLPi Webhook] Sending post request:undefined
00:00:00.042 [Debug] [GLPi Webhook] Response has been received: ["ERROR_APP_TOKEN_PARAMETERS_MISSING","Der Parameter app_token fehlt; zeige Dokumentation in Internet Browser ab https://glpi/apirest.php/#ERROR_APP_TOKEN_PARAMETERS_MISSING"]
00:00:00.042 [Debug] [GLPi Webhook] HTTP code: 400
00:00:00.042 [Debug] [GLPi Webhook] Request not successful. Received response: ["ERROR_APP_TOKEN_PARAMETERS_MISSING","Der Parameter app_token fehlt; zeige Dokumentation in Internet Browser ab https://glpi/apirest.php/#ERROR_APP_TOKEN_PARAMETERS_MISSING"]
00:00:00.042 [Warning] [GLPi Webhook] notification failed: Unknown INFO. Check debug log for more information.

These look like errors form GLPi, not Zabbix... Your user token not matching, not present?

[Megachip]

These look like errors form GLPi, not Zabbix... Your user token not matching, not present?

Correct. User token is matching, but app token is missing.

GLPI Required a user AND a app token. AFAIK user token alone isn't enough.

[Megachip]

Correct. User token is matching, but app token is missing.

GLPI Required a user AND a app token. AFAIK user token alone isn't enough.

I was wrong, if I leave the app token field empty, it is working and not asking for an app token.

Documentation lacks about one point: Per default, glpi only accept API Requests from localhost and API ist disabled. So API must be enabled via Setup -> General -> API and an API Client matching Zabbix host must be created.

But now Im running into this issue (GLPI Error):

00:00:00.172 [Debug] [GLPi Webhook] Response has been received: ["ERROR_GLPI_ADD","Sie haben keine ausreichenden Rechte für diese Aktion."]
00:00:00.172 [Debug] [GLPi Webhook] HTTP code: 400
00:00:00.172 [Debug] [GLPi Webhook] Request not successful. Received response: ["ERROR_GLPI_ADD","Sie haben keine ausreichenden Rechte für diese Aktion."]

Followed the README
Maybe the user needs rights to create tickets?
Maybe I've filled the fields with wrong parameters after replacing {EVENT.TAGS.__zbx_glpi_problem_id} I've managed till this:

00:00:00.081 [Debug] [GLPi Webhook] Source: Trigger; Event: Resolve
00:00:00.081 [Debug] [GLPi Webhook] Sending put request:"{\"input\":{\"name\":\"Test\",\"urgency\":\"0\",\"status\":5},\"id\":\"007\"}"
00:00:00.121 [Debug] [GLPi Webhook] Response has been received: ["ERROR_GLPI_UPDATE",null]
00:00:00.121 [Debug] [GLPi Webhook] HTTP code: 400
00:00:00.121 [Debug] [GLPi Webhook] Request not successful. Received response: ["ERROR_GLPI_UPDATE",null]
00:00:00.121 [Warning] [GLPi Webhook] notification failed: Unknown INFO. Check debug log for more information.

[cyber]

Readme says you need a user who can create/update/see problem tickets and add followups.. Even pics are attached.
Only things you should enter to webhook config are API token and API url... (3. In the imported media, change the values of the variable glpi_token and glpi_url. )

And it is not Zabbix issue, if GLPi requires specific config for API enablement...

[Megachip]

Readme says you need a user who can create/update/see problem tickets and add followups.. Even pics are attached.

Do I have an old version? Mine saying

In GLPi, create a user or choose an existing user - one with permission to create problems and followups.

and also only showing screenshots for these two?
To be sure, I've used the following: Source of README.md - Zabbix - ZABBIX GIT

Only things you should enter to webhook config are API token and API url... (3. In the imported media, change the values of the variable glpi_token and glpi_url. )

Also the README only works if glpi and zabbix are installed on the same host.
Not for testing ... For this I'have to fill most fields, didn't I?

And it is not Zabbix issue, if GLPi requires specific config for API enablement...

You're absolutely right. I've just mentioned this, cause it think it should mentioned in the readme

[cyber]

To be sure, I've used the following: Source of README.md - Zabbix - ZABBIX GIT

Its the same I was looking at... "create/update/see problem tickets and add followups" was taken from the picture... Reflecting the same what is written.
For testing, yes, you need to provide values for everything. Looking at your screenshots and logs, you have complaining about missing "app_token" there... it is not present by default... What version of GLPi you have there? docs say "tested on 10.0.16"....Maybe that parameter is from newer version? Or webhook from old times and needs update?

[Megachip]

Looking at your screenshots and logs, you have complaining about missing "app_token" there... it is not present by default... What version of GLPi you have there? docs say "tested on 10.0.16"....Maybe that parameter is from newer version? Or webhook from old times and needs update?

Latest 10.0.18 ... didn't think, they changed something since then. I'll guess its just that:

Documentation lacks about one point: Per default, glpi only accept API Requests from localhost and API ist disabled. So API must be enabled via Setup -> General -> API and an API Client matching Zabbix host must be created.

P.S. Its working awesome now

[Megachip]

Latest 10.0.18 ... didn't think, they changed something since then. I'll guess its just that:

P.S. Its working awesome now

Except the close/clear:

how could I debug this?

[Megachip]

But Problem is successfully set to solved.

[SuporteMattos]

Hello! for about 3 days i was trying to solve this problem in Zabbix 7.0.4 and GLPI 10.0.16. The base Media Type on Zabbix Documentations are really missing de app_token. So a Solved by including this parameter in media_glpi.yaml (v7.0) file. This means add some lines in 4 steps of the script. This work perfectly for me, for automatic Tickets creation an upates.

[Megachip]

Or just leave app token empty on API Client definition on GLPI side

[Megachip]

Change Problem: Asterisk: Failed to fetch AMI page (or no data for 30m) to Resolved in 5d 20h 49m 56s: Asterisk: Failed to fetch AMI page (or no data for 30m)

Hmm... why the Subject of the Problem is changed? Status resolved would be enough ill guess?