Good afternoon everyone, currently
have implemented a zabbix server 6.4.5 which has been working without any problem with servers that have installed the zabbix agent from the same lan network, my problem arises when I install the zabbix agent on a server that is outside of my network and that I have a connection through a S2S VPN, when I register this host after a few seconds I get the following message
, so far I have made the following discards :
- Permissions at the Firewall level: Currently, all incoming and outgoing traffic from both networks to the zabbix server is allowed, an ICMP test has been carried out, telnet to port 10050 with success.
-Logs in Agent and zabbix server: The logs in the Agent have been reviewed but nothing appears regarding any error, also the zabbix server logs have been reviewed, which shows the following information:
-Response time check using zabbix_get: The following command was executed
which shows the number "1" as a result.
- Antivirus or other review: It has been reviewed that there are no blockages of any other application such as antivirus and firewall of the operating system, which does not present any type of blockage.
- Review of zabbix forums where there were similar cases: I have made the review, several steps were followed without any success, the problem continues to persist, until I changed the timeout of the zabbix agent to more and the problem still persists.
I have done all these tests and I don't know why this is happening.
I would also like to indicate that the problem is only when I try to monitor these hosts through zabbix agent, I have carried out the test through SNMP towards the same hosts and if it works correctly.
Please if you could help me.
have implemented a zabbix server 6.4.5 which has been working without any problem with servers that have installed the zabbix agent from the same lan network, my problem arises when I install the zabbix agent on a server that is outside of my network and that I have a connection through a S2S VPN, when I register this host after a few seconds I get the following message
HTML Code:
"Get value from agent failed: ZBX_TCP_READ() timed out "
- Permissions at the Firewall level: Currently, all incoming and outgoing traffic from both networks to the zabbix server is allowed, an ICMP test has been carried out, telnet to port 10050 with success.
-Logs in Agent and zabbix server: The logs in the Agent have been reviewed but nothing appears regarding any error, also the zabbix server logs have been reviewed, which shows the following information:
HTML Code:
"1217:20230802:183822.097 Zabbix agent item "perf_counter_en ["\Processor Information(_total)\% Privileged Time"]" on host "XXX-PE51" failed: first network error, wait for 15 seconds"
HTML Code:
"zabbix_get -s XX.XX.XX.XX -k agent.ping"
- Antivirus or other review: It has been reviewed that there are no blockages of any other application such as antivirus and firewall of the operating system, which does not present any type of blockage.
- Review of zabbix forums where there were similar cases: I have made the review, several steps were followed without any success, the problem continues to persist, until I changed the timeout of the zabbix agent to more and the problem still persists.
I have done all these tests and I don't know why this is happening.
I would also like to indicate that the problem is only when I try to monitor these hosts through zabbix agent, I have carried out the test through SNMP towards the same hosts and if it works correctly.
Please if you could help me.
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