Zabbix integration with Ticketing systems

[Mallen]

Hi all. New to Zabbix. Toying with the idea of starting my own business. But its a little different. I specialise in elkectronic security. As in, CCTV, access control, etc. Seems everything in Electyronic security has an IP these days so why not monitor it?

I'm interested particularily in support ticket creation. I am currently testing Freshdesk, which like many support ticket apps, can create tickets assigned to clients based on registered emails.

So my question is, if there are others out there that would like to use Zabbix for multi-client monitoring, have you found a way to integrate with Helpdesk software like Freshdesk? Can it be done by creating email addresses that are linked to clients?

[gofree]

you could utilize external scripts and create tickets via api https://developers.freshdesk.com/api/#create_ticket or use zabbix webhook https://www.zabbix.com/documentation.../media/webhook

[Mike2K]

You could customize the email to include a client specific identifier, such as an INVENTORY.LOCATION. You could use the Zabbix inventory system to collect certain details about the hardware which you can later use to identify hardware in Freshdesk or something else.
Freshdesk should allow routing of an email based on it's content.

You can check all the supported macro's here: https://www.zabbix.com/documentation...ed_by_location
Look for the "Trigger-based notifications and commands" supported macro's...

[tfineberg]

Has anyone made a media type for Freshdesk yet?

[dr.spook]

hi, mallen. mots of our client use servicenow as a ticketing system (an not only for that). i think is similar to the one you want to integrate zabbix with. we use an external tool (ZigiOps) for the integration between zabbix& snow. it's super fast and easy.