Hi there,
This question might be trivial, but what I'm trying to make is an action that will mail when an event is ack'd, with comment.
1. So something goes booboo -> mail alert
2. Engineer still has to pay a big bill at the bar and ack's the alert -> mail ack around with his comment "I'm in traffic, will fix this within 30min"
3. Problem fixed, recovery message goes out.
1 and 3 are obviously easy, 2 not so much for me....
Also, it would be nice to setup a system where engineers can ack alerts with mail or sms - any good experiences there?
Thanks!
tob
This question might be trivial, but what I'm trying to make is an action that will mail when an event is ack'd, with comment.
1. So something goes booboo -> mail alert
2. Engineer still has to pay a big bill at the bar and ack's the alert -> mail ack around with his comment "I'm in traffic, will fix this within 30min"
3. Problem fixed, recovery message goes out.
1 and 3 are obviously easy, 2 not so much for me....
Also, it would be nice to setup a system where engineers can ack alerts with mail or sms - any good experiences there?
Thanks!
tob