Technical Account Manager

Location: Zabbix Headquarters, Riga, Latvia

As part of our team, you will:

• Provide technical support to customers before and after-sales
• Manage customer expectations and lead them to customer satisfaction
• Evaluate customer needs to suggest upgrades or additional features
• Identify solutions to reduce support costs
• Help with support teamwork coordination for better customer experience
 

What we expect:

• Higher education in Computer Science or a related field is a plus
• Solid technical background with hands-on experience in Linux system environments
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Familiarity with software development
• Very good English

What we offer:

• Unique opportunity to work with one of the most widely used monitoring software’s in the world
• Work in international business environment (Zabbix has subsidiary offices in Japan, Brazil)
• Competitive salary, health insurance, annual bonuses, goodies and various gifts
• Healthy and sweet snacks, tea, and coffee in the kitchen
• Company’s library, courses, training sessions, professional and higher education compensation, conferences
• Various bonuses for young families and employees with children
• Option to work remotely. Company’s office is easily accessible with public transport or private car. Car and bicycle parking for free.
• Office games for active breaks and friendly internal tournaments, team-building events and parties.

Compensation:

• Monthly salary (gross): 2300.00 to 3000.00 EUR