AlertOps

AlertOps is an incident orchestration platform for data center and mission critical operations. It unifies BMS, DCIM, EPMS, SCADA and ITSM alarms into a single ownable incident with live call routing, alert correlation, tenant notification automation and audit ready evidence records.

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Zabbix Integration with AlertOps

The AlertOps integration for Zabbix uses a webhook media type to receive problem and recovery events directly from Zabbix actions. When a Zabbix trigger fires, a custom JavaScript webhook script sends the event details - severity, host, trigger description and event tags - to an AlertOps API endpoint.

AlertOps creates an incident for every new "PROBLEM" event, applies the configured escalation policy and on-call schedule to notify the correct responder, and closes the incident automatically when Zabbix sends a matching "OK" (recovery) event. Duplicate problem events are recognized and appended to the existing open incident instead of creating a new one.

Setup steps:

  1. Create the AlertOps webhook media type in Zabbix.
  2. Create a notification user group and user, and assign the AlertOps media type to the user.
  3. Create an action with "Send message" operations targeting the AlertOps media type.

Source

https://help.alertops.com/knowledge-base/zabbix

Created

03.05.2021

Author

AlertOps

Compatibility

  • AlertOps account with an API endpoint (webhook) configured
  • Zabbix versions below 5.4 require a minor script modification: substitute CurlHttpRequest() for HttpRequest()

Zabbix versions

Zabbix: 7.0 or higher

help.alertops.com/knowledge-base/zabbix
7.0+
Webhook
2021-05-03


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