Zabbix-Supported MSPs
Confidently meet your SLAs with direct access to the Zabbix global support team.
Over 20 years in business, with a network of more than 250 partners and a presence in over 80 countries.
From your data centers to the cloud and the edge, Zabbix delivers deep visibility across all environments.
500
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1 000
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2 500
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5 000
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10 000
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20 000
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50 000
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100 000
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|---|---|---|---|---|---|---|---|---|
| Customers supported | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt |
| Zabbix servers and proxies | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt |
| Metrics included | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt | Unbegrenzt |
| Online support | ||||||||
| Phone support | ||||||||
| Support availability | 8x5 | 8x5 | 8x5 | 24x7 | 24x7 | 24x7 | 24x7 | 24x7 |
| Initial response time | 8 hours | 8 hours | 8 hours | 4 hours | 4 hours | 4 hours | 4 hours | 2 hours |
| Remote troubleshooting | Option | Option | Option | Option | ||||
| Number of incidents | 15 | 25 | 50 | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| ZCU public by Zabbix | 2 | 3 | 5 | 5 | 7 | 10 | 15 | 20 |
| ZCS public by Zabbix | 1 | 2 | 3 | 5 | 10 | |||
| ZCP public by Zabbix | 1 | 2 | 4 | |||||
| ZCE public by Zabbix | 1 | 1 | ||||||
| Support contacts | 2 | 3 | 5 | 5 | 5 | 10 | 15 | 20 |
| Technical Account Manager (2h per month) | Option | Option |
Purchasing MSP Technical support is an easy and quick process.
Need help? Reach out to us at [email protected]
MSP support services are provided directly by the Zabbix team in English, Spanish, and Portuguese, with service in many other languages provided by trusted Zabbix partners.
To get the full picture of what Zabbix can offer MSPs, read our comprehensive whitepaper.
All operations, one view. Reduce costs, centralize management, and gain agility with a 360º view of all monitored environments.
Serve hundreds, thousands, or even millions of clients with a single platform and no barriers to growing your MSP.
Zabbix supports high availability for its key components, including native HA for the server component
Deliver dashboards, reports, and alerts that are 100% branded for your MSP. Add more perceived value for your clients.
Our security approach relies on a dedicated team of in-house security experts and robust security policies.
Launch new projects and clients in days, not months. Fast, pain-free onboarding and migration.
You may request upgrade to a higher tier at any time by following this procedure: