Technischer Support

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Have a look at additional information on our technical support subsciptions and request a quote for the one that best fits your needs.

Zabbix Support
 

Silber

Gold

Platin

Empfehlung Enterprise

Global

Überwachte Geräte und Kennzahlen Unbegrenzt Unbegrenzt Unbegrenzt Unbegrenzt Unbegrenzt
Telefon-Support
Anzahl der Zwischenfälle 8 Unlimited Unlimited Unlimited Unlimited
Support-Verfügbarkeit 8 x 5 8 x 5 24 x 7 24 x 7 24 x 7
Ursprüngliche Reaktionszeit Up to 1 day Up to 4 hours Up to 4 hours Up to 4 hours Up to 2 hours
Notfall-Reaktionszeit Up to 2 hours Up to 1.5 hours Up to 1 hour
Support-Ansprechpartner 1 2 3 7 20
Unterstützte Zabbix Server 1 Priced per server Priced per server Unlimited Unlimited
Unterstützung für Zabbix Proxys Priced per proxy Priced per proxy Unlimited Unlimited
Support for Native HA Optional Optional
Abgedeckte juristische Personen 1 1 1 1 5
Remote-Fehlerbehebung
Feineinstellung der Performance
Überprüfung der Kundenumgebung
Zuweisung eines primären Kundenbetreuers 2 hours per month  4 hours per month 
Upgrade auf die neueste Version durch das Zabbix Team
Besuche vor Ort 40 hours (1 visit) 80 hours (2 visits)
Online-Schulung zum „Zabbix Certified User“ 1 session for up to 50 students per session (50 max)  3 sessions for up to 50 students per session (150 max)
Schulung vor Ort zum „Zabbix Certified Specialist“ und „Zabbix Certified Professional“ 1 session for up to 5 students per session (5 students max)  2 sessions for up to 10 students per session (20 students max) 
Schulung vor Ort zum „Zabbix Certified Expert“
Extra course vouchers 5
Personen-Arbeitstage für Integrations- und Entwicklungsteams
Tickets für Zabbix Summit
Annual Q&A session with the Product owners team
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If you are an MSP searching for MSP technical support subscriptions, please follow this link:

MSP support page

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95.7% of resolved support tickets receive positive reviews!

Your benefits

Not sure how to monitor a metric? Maybe you want to optimize your alerting logic? A team of Zabbix experts is on standby 24/7/365 to assist you with configuring and troubleshooting your Zabbix environment.

Rest assured that with a Zabbix technical support subscription, Zabbix support engineers will come up with a solution - no matter how complex your request.

Signing up

Purchasing a technical support subscription is easy - just follow the steps below:

  1. Request a quote
  2. Confirm your order by email or PO
  3. Accept the terms and conditions by paying the invoice
  4. Get started using your support subscription
Terms and conditions

Supported languages

English is the default language of the support team, but Zabbix and its partners can also provide support in Latvian, Russian, Japanese, Chinese, Italian, French, German, Polish, Thai, Swedish, and a host of other languages.

If you require support provided to your organization in another language, please let us know.

Prices

To get a quick price estimate for your chosen technical support subscription, please complete the quote request form:

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Communication channels

The Zabbix Support System is the primary support delivery channel, available online to all support customers. This platform utilizes online messaging for prompt and easy communication between customers and our technical specialists.

Phone support services may be accessed by customers with all support tiers.

Email can be used to communicate with Zabbix support in an emergency situation. All information will be automatically entered into the support system to keep track of customer issues and resolutions.

On-site visits by lead technical engineers are included with the Enterprise and Global I support tiers only.

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