Technischer Support

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Please find below more information on our support tiers and request a quote for the one which suits you.

Zabbix Support




Empfehlung Enterprise

Global I

Überwachte Geräte und Kennzahlen Unbegrenzt Unbegrenzt Unbegrenzt Unbegrenzt Unbegrenzt
Anzahl der Zwischenfälle 8 Unlimited Unlimited Unlimited Unlimited
Support-Verfügbarkeit 8 x 5 8 x 5 24 x 7 24 x 7 24 x 7
Ursprüngliche Reaktionszeit Up to 1 day Up to 4 hours Up to 4 hours Up to 4 hours Up to 2 hours
Notfall-Reaktionszeit Up to 90 minutes Up to 90 minutes Up to 60 minutes
Support-Ansprechpartner 1 2 3 7 20
Unterstützte Zabbix Server Limited to 1 Priced per server Priced per server Unlimited Unlimited
Unterstützung für Zabbix Proxys Priced per proxy Priced per proxy Unlimited Unlimited
Support native HA Optional Optional
Abgedeckte juristische Personen 1 1 1 1 5
Feineinstellung der Performance
Überprüfung der Kundenumgebung
Zuweisung eines primären Kundenbetreuers 2 hours per month  4 hours per month 
Upgrade auf die neueste Version durch das Zabbix Team
Besuche vor Ort 1 visit of up to 5 business days  2 visits of up to 5 business days 
Online-Schulung zum „Zabbix Certified User“ 1 session for up to 50 students per session (50 max)  3 sessions for up to 50 students per session (150 max)
Schulung vor Ort zum „Zabbix Certified Specialist“ und „Zabbix Certified Professional“ 1 session for up to 5 students per session (5 students max)  2 sessions for up to 10 students per session (20 students max) 
Schulung vor Ort zum „Zabbix Certified Expert“
Personen-Arbeitstage für Integrations- und Entwicklungsteams
Tickets für Zabbix Summit
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If you are an MSP searching for MSP Technical support options,
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95.7% of resolved support tickets receive positive reviews!

Your benefits

Not sure how to monitor a metric? Maybe you want to optimize your alerting logic? A team of Zabbix experts is on standby 24/7/365 to assist you with configuring and troubleshooting your Zabbix environment.

Rest assured that with a Zabbix support subscription, Zabbix support engineers will come up with a solution - no matter how complex your request.

Signing up

Purchasing a technical support subscription is easy - just follow the steps below:

  1. Request a quote
  2. Confirm your order by email or PO
  3. Accept the terms and conditions by paying the invoice
  4. Get started using your support subscription
Terms and conditions

Supported languages

English is the default language of the support team, but Zabbix and its partners can also provide support in Latvian, Russian, Japanese, Chinese, Italian, French, German, Polish, Thai, Swedish, and a host of other languages.

If you require support provided to your organization in another language, please let us know.


To get a quick price estimate for your chosen support subscription, please complete the quote request form:

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Communication channels

Zabbix Support System is the primary support delivery channel, available online to all support customers. This platform utilizes online messaging for prompt and easy communication between customers and our technical specialists.

Phone support services may be accessed by customers with all support tiers.

Email can be used to communicate with Zabbix support in an emergency situation. All information will be automatically entered into the support system to keep track of customer issues and resolutions.

On-site visits by lead technical engineers are included with the Enterprise and Global I support tiers only.

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