Service Delivery Project Manager

Lieu: Zabbix Headquarters, Riga, Latvia

As a part of our team you will:

• Own end-to-end delivery of customer services and implementation projects
• Coordinate resources across Support, Service Delivery, Training, and other technical teams
• Act as the primary operational point of contact for customers during delivery projects
• Plan, track, and manage project scope, timelines, risks, and deliverables
• Collaborate with Sales during project initiation and handover to ensure scope clarity
• Coordinate activities involving customer teams, vendors, and integration partners
• Align delivery execution with contractual scope, SLAs, and agreed outcomes
• Monitor delivery progress, resource utilization, and service performance
• Proactively identify risks, manage escalations, and drive resolution
• Maintain clear communication with customers and internal stakeholders throughout the project lifecycle

What we expect:

• 3+ years of experience in Service Delivery, Technical Project Management, or Implementation Project Management in a software or IT services environment
• Proven experience managing customer-facing implementation, integration, or service delivery projects
• Experience coordinating technical teams and working with enterprise customers or complex technical environments
• Understanding of complex turnkey implementations, system integrations and IT infrastructure environments
• Strong project management, coordination, and stakeholder communication skills
• Knowledge of project management methodologies and delivery lifecycle processes
• Strong ownership mindset and accountability for delivery outcomes
• Ability to manage multiple priorities, risks, and project timelines effectively
• Familiarity with ticketing systems, project tracking tools, and collaboration platforms
• Technical background (Support, Engineering, DevOps, or similar) is a strong advantage
• Very good English communication skills

What we offer:

• Unique opportunity to work with one of the most widely used monitoring software’s in the world
• Work in international business environment (Zabbix has subsidiary offices in Brazil, France, Japan, Mexico)
• Competitive salary, premium health insurance, loyalty bonus, goodies and various gifts
• Company's courses, training sessions, professional and higher education compensation, conferences
• Various bonuses for young families and employees with children
• The freedom to choose between macOS and Windows, ensuring you have the tools you need to succeed
• Possibility to work in hybrid mode
• Company’s office is easily accessible with public or private transport
• Collaborative, supportive and friendly work environment

Rémunération:

• Monthly salary (gross): 3400.00 to 4400.00 EUR