object service.getsla(object parameters)

This method allows to calculate availability information about IT services.


(object) Parameters containing the IDs of the IT services and time intervals to calculate SLA.

Parameter Type Description
serviceids string/array IDs of IT services to return availability information for.
intervals array Time intervals to return service layer availability information about.

Each time interval must have the following parameters:
- from - (timestamp) interval start time;
- to - (timestamp) interval end time.

Return values

(object) Returns the following availability information about each IT service under the corresponding service ID.

Property Type Description
status integer Current status of the IT service.

Refer to the IT service object page for more information on service statuses.
problems array Triggers that are currently in problem state and are linked either to the IT service or one of its descendants.
sla array SLA data about each time period.

Each SLA object has the following properties:
- from - (timestamp) interval start time;
- to - (timestamp) interval end time;
- sla - (float) SLA for the given time interval;
- okTime - (integer) time the service was in OK state, in seconds;
- problemTime - (integer) time the service was in problem state, in seconds;
- downtimeTime - (integer) time the service was in scheduled downtime, in seconds.


Retrieving availability information for an IT service

Retrieve availability information about a service during a week.


           "jsonrpc": "2.0",
           "method": "service.getsla",
           "params": {
               "serviceids": "2",
               "intervals": [
                       "from": 1352452201,
                       "to": 1353057001
           "auth": "038e1d7b1735c6a5436ee9eae095879e",
           "id": 1


           "jsonrpc": "2.0",
           "result": {
               "2": {
                   "status": "3",
                   "problems": {
                       "13904": {
                           "triggerid": "13904",
                           "expression": "{13359}=0",
                           "description": "Service unavailable",
                           "url": "",
                           "status": "0",
                           "value": "1",
                           "priority": "3",
                           "lastchange": "1352967420",
                           "comments": "",
                           "error": "",
                           "templateid": "0",
                           "type": "0",
                           "value_flags": "0",
                           "flags": "0"
                   "sla": [
                           "from": 1352452201,
                           "to": 1353057001,
                           "sla": 97.046296296296,
                           "okTime": 586936,
                           "problemTime": 17864,
                           "downtimeTime": 0
           "id": 1

See also


CService::getSla() in frontends/php/include/classes/api/services/CService.php.