IT System & Business Analyst

Ubicación: Zabbix Headquarters, Riga, Latvia

As a part of our team you will:

  • Understand and analyze customer and market requirements and business value, identifying areas for improvement in Zabbix product functionality
  • Collect, analyze, and interpret business data from multiple sources to analyze trends, patterns, and insights in the monitoring industry and continuously review the competitive landscape and competitors’ products
  • Understand the customer and community – their needs, pains, and jobs-to-be-done, determining current and future requirements using things like customer profiles, personas, and user journeys
  • Produce high-quality product for proposed solutions to meet customer and market requirements, including screen mock-ups, scenarios, use cases, user stories, etc. with associated estimates for delivery of work
  • Participate in product roadmap establishment and business optimization projects (product development priorities, project efficiency assessment, modelling, calculations, etc.)
  • Contribute to development of Zabbix monitoring system’s concept, architecture, and technical requirements

What we expect:

  • Higher education in computer science, information systems, engineering, business administration, etc.
  • 4 years of relevant experience as an IT business or-and system analyst
  • Experience in formulating/writing business and technical IT requirements
  • Business-oriented and customer centric mindset, analytical and critical thinking skills
  • Ability to analyze existing software solutions and create specifications for future functionality
  • Good knowledge of software development lifecycle
  • Experience with monitoring systems is considered a plus
  • Communication and presentation skills to audiences of different sizes and levels of seniority
  • Good written and verbal communications skills in English
  • High sense of responsibility, good skills of organizing tasks and preparing documentation

What we offer:

  • Unique opportunity to work with one of the most widely used monitoring software’s in the world
  • Work in international business environment (Zabbix has subsidiary offices in Japan, Brazil, Mexico)
  • Competitive salary, health insurance, annual bonuses, goodies and various gifts
  • Healthy and sweet snacks, tea, and coffee in the kitchen
  • Company’s library, courses, training sessions, professional and higher education compensation, conferences
  • Various bonuses for young families and employees with children
  • Option to work remotely. Company’s office is easily accessible with public transport or private car. Car and bicycle parking for free.
  • Office games for active breaks and friendly internal tournaments, team-building events and parties.


  • Monthly salary (gross): 4600.00 to 5300.00 EUR

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