IT in the Public Sector: Zabbix Highlights the Benefits of Open Source to Drive Innovation at HDI EXPOGOV
During his participation in the panel "Challenges in Government Service Procurement Today," Luciano Alves, CEO of Zabbix Latam, emphasized how open source monitoring solutions can foster innovation and digital governance in the public sector. The panel was part of HDI Expogov 2025, an event aimed at government managers, held in Brasília.
The panel featured representatives from the Chamber of Deputies, the Public Procurement Portal, and SEGES/MGI. Discussions covered several challenges in the IT sector, such as how, despite advancements in modernizing public procurement, many processes remain stuck in traditional practices. The importance of training and professionalizing the entire procurement process for the public sector was also addressed, as well as the relationship between providers and buyers. On this topic, the CEO of Zabbix Latam stated:
"Public agencies must keep an open mind to new developments. Technical departments should allow themselves to explore solutions, engage with vendors and partners, and step out of their comfort zones. Innovation in the public sector begins with this curiosity and a willingness to constantly rethink adopted solutions."
Another topic discussed was the technical and technological challenges in reaching smaller municipalities in Brazil. While digitalization is advancing, greater efforts are still needed.
Also participating in the panel were:
- Carlos Nassur, Chamber of Deputies
- Leonardo Ladeira, Public Procurement Portal
- Everton Batista dos Santos, SEGES/MGI
Some of the proposals and best practices highlighted included:
- Institutionalizing post-contract alignment meetings between vendors, managers, and implementers
- Discussing the possibility of creating a unified regulatory framework (a decree) to standardize criteria nationwide
- Forming multidisciplinary teams to improve procurement outcomes
A noteworthy point was the reflection on the need for technical training and professionalization in the IT and public sectors:
"In the public sector, there is still a significant gap: we need to develop technical leaders based on real skills, not just job titles. Leadership should not be granted solely by title, but by management capabilities, strategic vision, and continuous development," emphasized Luciano Alves, CEO of Zabbix Latam.
The event was attended by more than 250 people and took place at the Royal Tulip Alvorada Theater. Zabbix’s participation reinforces its commitment to supporting digital transformation in government by promoting technological solutions that meet the specific needs of the public sector.
About Zabbix Software
Zabbix is an enterprise-grade, open-source monitoring solution designed to monitor and track the performance and availability of servers, devices, services, and other IT resources on the network.
It is an all-in-one monitoring solution, allowing users to collect, store, manage, and analyze information received from the IT infrastructure, display it on screen, and alert users via email, SMS, or Jabber when limits are reached.
Zabbix allows administrators to quickly identify server and device issues, reducing system downtime and the risk of failures. It is a monitoring solution that has been widely used by SMEs and large enterprises, across all sectors and in different countries around the world.
About Zabbix
Zabbix is the company behind the development of Zabbix software, a 100% open-source platform for real-time data collection, analysis, and monitoring that supports businesses of all sizes and sectors, expanding beyond technological infrastructure. Operating since 2005, the company's headquarters are in Latvia, with offices in the United States, Japan, and Latin America, headquartered in Porto Alegre, and a distributor in China.
With a global presence, Zabbix serves clients such as government institutions and some of the world's largest telecommunications, financial, education, retail, and healthcare companies. Its services include consulting, 24/7 subscription, and multi-level professional training. The company recently launched Zabbix Cloud, offering a cloud-based monitoring solution that facilitates implementation and management for businesses seeking greater agility and efficiency. Zabbix has been operating in Latin America since September 2020, serving all countries in the region.
To learn more: www.zabbix.com