Zabbix Documentation 3.2

2.23.04.0 (current)In development:4.2 (devel)Unsupported:1.82.02.43.23.4

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manual:config:notifications:action:recovery_operations

3 Recovery operations

Overview

Recovery operations allow you to be notified when problems are resolved.

Both messages and remote commands are supported in recovery operations. Recovery operations do not support escalating - all operations are assigned to a single step.

Use cases

Some use cases for recovery operations are as follows:

  1. Notify all users that were notified on the problem
    • Select 'Send recovery message' as operation type
  2. Have multiple operations upon recovery: send a notification and execute a remote command
    • Add operation types for sending a message and executing a command
  3. Open a ticket in external helpdesk/ticketing system and close it when the problem is resolved
    • Create an external script that communicates with the helpdesk system
    • Create an action having operation that executes this script and thus opens a ticket
    • Have a recovery operation that executes this script with other parameters and closes the ticket
    • Use the {EVENT.ID} macro to reference the original problem

Configuring a recovery operation

To configure a recovery operation:

  • Go to the Recovery operations tab in action configuration
  • Click on New in the Operations block
  • Edit the operation details and click on Add

Several operations can be added.

Recovery operation attributes:

Parameter Description
Default subject Default message subject for recovery notifications. The subject may contain macros.
Default message Default message for recovery notifications. The message may contain macros.
Operations Recovery operation details are displayed.
To configure a new recovery operation, click on New.
Operation details This block is used to configure the details of a recovery operation.
Operation type Three operation types are available for recovery events:
Send recovery message - send recovery message to all users who were notified on the problem event
Send message - send recovery message to specified user
Remote command - execute a remote command
Note that if the same recipient with unchanged default subject/message is defined in several operation types, duplicate notifications are not sent.
Operation type: send recovery message
Default message If selected, the default message will be used (see above).
Subject Subject of the custom message. The subject may contain macros.
Message The custom message. The message may contain macros.
Operation type: send message
Send to user groups Click on Add to select user groups to send the recovery message to.
The user group must have at least “read” permissions to the host in order to be notified.
Send to users Click on Add to select users to send the recovery message to.
The user must have at least “read” permissions to the host in order to be notified.
Send only to Send recovery message to all defined media types or a selected one only.
Default message If selected, the default message will be used (see above).
Subject Subject of the custom message. The subject may contain macros.
Message The custom message. The message may contain macros.
Operation type: remote command
Target list Select current host, other hosts or host groups as targets to execute the command on.
Type Select the command type:
IPMI - execute an IPMI command
Custom script - execute a custom set of commands. You can select to execute the command on Zabbix agent or Zabbix server.
SSH - execute an SSH command
Telnet - execute a Telnet command
Global script - execute one of the global scripts defined in Administration→Scripts.
Execute on Execute command on Zabbix agent or Zabbix server.
Commands Enter the command(s).