Zabbix Documentation 3.0

2.23.04.04.2 (current)In development:4.4 (devel)Unsupported:1.82.02.43.23.4

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manual:encryption:troubleshooting:connection_permission_problems

This is an old revision of the document!


1 Connection type or permission problems

Server is configured to connect with PSK to agent but agent accepts only unencrypted connections

In server or proxy log (with mbed TLS (PolarSSL) 1.3.11)

Get value from agent failed: ssl_handshake(): SSL - The connection indicated an EOF

In server or proxy log (with GnuTLS 3.3.16)

Get value from agent failed: zbx_tls_connect(): gnutls_handshake() failed: \
    -110 The TLS connection was non-properly terminated.

In server or proxy log (with OpenSSL 1.0.2c)

Get value from agent failed: TCP connection successful, cannot establish TLS to [[127.0.0.1]:10050]: \
    Connection closed by peer. Check allowed connection types and access rights

One side connects with certificate but other side accepts only PSK or vice versa

In any log (with mbed TLS (PolarSSL)):

failed to accept an incoming connection: from 127.0.0.1: ssl_handshake():\
    SSL - The server has no ciphersuites in common with the client

In any log (with GnuTLS):

failed to accept an incoming connection: from 127.0.0.1: zbx_tls_accept(): gnutls_handshake() failed:\
    -21 Could not negotiate a supported cipher suite.

In any log (with OpenSSL 1.0.2c):

failed to accept an incoming connection: from 127.0.0.1: TLS handshake returned error code 1:\
    file .\ssl\s3_srvr.c line 1411: error:1408A0C1:SSL routines:ssl3_get_client_hello:no shared cipher:\
    TLS write fatal alert "handshake failure"

Attempting to use Zabbix sender compiled with TLS support to send data to Zabbix server/proxy compiled without TLS

In connecting-side log:

Linux:

...In zbx_tls_init_child()
...OpenSSL library (version OpenSSL 1.1.1  11 Sep 2018) initialized
...
...In zbx_tls_connect(): psk_identity:"PSK test sender"
...End of zbx_tls_connect():FAIL error:'connection closed by peer'
...send value error: TCP successful, cannot establish TLS to [[localhost]:10051]: connection closed by peer

Windows:

...OpenSSL library (version OpenSSL 1.1.1a  20 Nov 2018) initialized
...
...In zbx_tls_connect(): psk_identity:"PSK test sender"
...zbx_psk_client_cb() requested PSK identity "PSK test sender"
...End of zbx_tls_connect():FAIL error:'SSL_connect() I/O error: [0x00000000] The operation completed successfully.'
...send value error: TCP successful, cannot establish TLS to [[192.168.1.2]:10051]: SSL_connect() I/O error: [0x00000000] The operation completed successfully.
In accepting-side log:
...failed to accept an incoming connection: from 127.0.0.1: support for TLS was not compiled in

One side connects with PSK but other side uses LibreSSL or has been compiled without encryption support

LibreSSL does not support PSK.

In connecting-side log:
...TCP successful, cannot establish TLS to [[192.168.1.2]:10050]: SSL_connect() I/O error: [0] Success
In accepting-side log:
...failed to accept an incoming connection: from 192.168.1.2: support for PSK was not compiled in
In Zabbix frontend
Get value from agent failed: TCP successful, cannot establish TLS to [[192.168.1.2]:10050]: SSL_connect() I/O error: [0] Success

One side connects with PSK but other side uses OpenSSL with PSK support disabled

In connecting-side log:
...TCP successful, cannot establish TLS to [[192.168.1.2]:10050]: SSL_connect() set result code to SSL_ERROR_SSL: file ../ssl/record/rec_layer_s3.c line 1536: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure: SSL alert number 40: TLS read fatal alert "handshake failure"
In accepting-side log:
...failed to accept an incoming connection: from 192.168.1.2: TLS handshake set result code to 1: file ssl/statem/statem_srvr.c line 1422: error:1417A0C1:SSL routines:tls_post_process_client_hello:no shared cipher: TLS write fatal alert "handshake failure"