PagerDuty

PagerDuty

PagerDuty is an incident management platform that provides reliable notifications, automatic escalations, on-call scheduling, and other functionality to help teams detect and fix infrastructure problems quickly.

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Source: https://git.zabbix.com/projects/ZBX/repos/zabbix/browse/templates/media/pagerduty


PagerDuty + Zabbix Integration Benefits

  • Notify on-call responders based on alerts sent from Zabbix.
  • Send enriched event data from Zabbix including operational data that was triggered during event.
  • Create high and low urgency incidents based on the severity of event from Zabbix.
  • Problem updates are synchronised to PagerDuty from Zabbix.
  • Incidents will automatically resolve in PagerDuty when the metric in Zabbix returns to normal.

    How it Works

  • If a trigger fires, Zabbix will send an event to a service in PagerDuty. Events from Zabbix will trigger a new incident on the corresponding PagerDuty service or group as alerts into an existing incident.
  • Once the trigger is resolved, a resolving event will be sent to the PagerDuty service to resolve the alert and associated incident on that service.

    Requirements

    1. PagerDuty integrations with Zabbix require Events API v2 key. If you do not have permission to create Event API v2 key, please reach out to an Admin or Account Owner within your organization to help you configure the integration.
    2. PagerDuty webhook integration works with Zabbix version 4.4 or higher.

      Support

  • If you need help use forum
  • If you have encountered a bug, please report it using Zabbix Jira bug tracker.

    Description

    This guide describes how to integrate your Zabbix 4.4 installation with PagerDuty using the Zabbix webhook feature. This guide will provide instructions on setting up a media type, a user and an action in Zabbix.

In PagerDuty

1. From the Configuration menu, select Services.

2. On your Services page:

  • If you are creating a new service for your integration, click +New Service.

  • If you are adding your integration to an existing service, click the name of the service you want to add the integration to. Then click the Integrations tab and click the +New Integration button.

3. Select Use our API directly and Events API v2 from the Integration Type menu and enter an Integration Name. If you are creating a new service for your integration, in General Settings, enter a Name for your new service.

4. Click the Add Service or Add Integration button to save your new integration. You will be redirected to the Integrations page for your service.

5. Copy the Integration Key for your new integration:

In Zabbix

The configuration consists of a media type in Zabbix, which will invoke webhook to send alerts to PagerDuty through the PagerDuty Event API v2. To utilize the media type, we will create a Zabbix user to represent PagerDuty. We will then create an alert action to notify the user via this media type whenever there is a problem detected.

Create Global Macro

1. Go to the Administration tab.

2. Under Administration, go to the General page and choose the Macros from drop-down list.

3. Add the macro {$ZABBIX.URL} with Zabbix frontend URL (for example http://192.168.7.123:8081).

4. Click the Update button to save the global macros.

Create the PagerDuty media type

1. Go to the Administration tab.

2. Under Administration, go to the Media types page and click the Import button.

3. Select Import file media_pagerduty.xml and click the Import button at the bottom to import the PagerDuty media type.

4. Change the value of the variable token

Create the PagerDuty user for alerting

1. Go to the Administration tab.

2. Under Administration, go to the Users page and click the Create user button.

3. Fill in the details of this new user, and call it “PagerDuty User”. The default settings for PagerDuty User should suffice as this user will not be logging into Zabbix.

4. Click the Select button next to Groups.

  • Please note, that in order to notify on problems with host this user must has at least read permissions for such host.

5. Click on the Media tab and, inside of the Media box, click the Add button.

6. In the new window that appears, configure the media for the user as follows:

  • For the Type, select PagerDuty (the new media type that was created).
  • For Send to: enter any text, as this value is not used, but is required.
  • Make sure the Enabled box is checked.
  • Click the Add button when done.

7. Click the Add button at the bottom of the user page to save the user.

8. Use the PagerDuty User in any Actions of your choice.

For more information, use the Zabbix and PagerDuty documentations.

Supported Versions

Zabbix 4.4, PagerDuty Events API v2.

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