Zammad is a free open source, fully featured web based ticketing system for helpdesk or customer support. It ships in with a multitude of features for handling customer communication through various channels such as social networks, live chat, e-mails as well as telephone.

Available solutions


Zammad webhook

This guide describes how to integrate your Zabbix 5.0 installation with Zammad using the Zabbix webhook feature. This guide will provide instructions on setting up a media type, a user and an action in Zabbix.


  • Zammad with enabled HTTP Token Authentication
  • Zabbix version 5.0 or higher

Setting up a Zammad

1. Enable API Token Access in Settings > System > API.

2. Create a new user for a Zabbix alerter with an email address and create a personal user token with ticket.agent permissions.

Zabbix Webhook configuration

Create a global macro

1. Before setting up the Webhook, you need to setup the global macro {$ZABBIX.URL}, which must contain the URL to the Zabbix frontend.

2. In the Administration > Media types section, import the media_zammad.xml

3. Open the added Zammad media type and set:

  • zammad_access_token to the your Personal User Token
  • zammad_url to the frontend URL of your Zammad installation
  • zammad_customer to your Zammad user email.
  • zammad_enable_tags to true or false to enable or disable trigger tags. Important: if you enable tag support, each tag is set with a separate request.

4. If you want to prioritize issues according to severity values in Zabbix, you can define mapping parameters:

  • severity_\<name>: Zammad priority ID

6. Click the Update button to save the Webhook settings.

7. To receive notifications in Zammad, you need to create a Zabbix user and add Media with the Zammad type.

For Send to: enter any text, as this value is not used, but is required.

For more information, use the Zabbix and Zammad documentations.

Supported Versions

Zabbix 5.0

Articles and documentation

+ Propose new article
Add your solution