Table of Contents

9 Services


In the Monitoring → Services section the status of IT infrastructure or business services is displayed.

A list of the existing services is displayed along with data of their status and SLA. From the dropdown in the upper right corner you can select a desired period for display.

Displayed data:

Parameter Description
Service Service name.
Status Status of service:
OK - no problems
(trigger color and severity) - indicates a problem and its severity
Reason Indicates the reason of problem (if any).
Problem time Displays SLA bar. Green/red ratio indicates the proportion of availability/problems. The bar displays the last 20% of SLA (from 80% to 100%).
The bar contains a link to a graph of availability data.
SLA/Acceptable SLA Displays current SLA/expected SLA value. If current value is below the acceptable level, it is displayed in red.

You can also click on the service name to access the Service availability report.

Here you can assess service availability data over a longer period of time on daily/weekly/monthly/yearly basis.


View mode buttons being common for all sections are described on the Monitoring page.