Техническая поддержка

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Have a look at additional information on our technical support subsciptions and request a quote for the one that best fits your needs.

Zabbix Support




Best Value Enterprise

Global I

Количество устройств и метрик Неограничено Неограничено Неограничено Неограничено Неограничено
Поддержка по телефону
Количество инцидентов 8 Unlimited Unlimited Unlimited Unlimited
Доступность поддержки 8 x 5 8 x 5 24 x 7 24 x 7 24 x 7
Гарантированное время
Up to 1 day Up to 4 hours Up to 4 hours Up to 4 hours Up to 2 hours
Реагирование в чрезвычайной ситуации Up to 90 minutes Up to 90 minutes Up to 60 minutes
Количество контактов 1 2 3 7 20
Поддержка серверов Zabbix Limited to 1 Priced per server Priced per server Unlimited Unlimited
Поддержка Zabbix Proxy Priced per proxy Priced per proxy Unlimited Unlimited
Support for Native HA Optional Optional
юридических лиц
1 1 1 1 5
Удаленное устранение неполадок
Оптимизация производительности
Аудит инсталляции
Назначенный аккаунт-менеджер 2 hours per month  4 hours per month 
Выполнение перехода на последнюю версию командой Zabbix
Выезд к клиенту 1 visit of up to 5 business days  2 visits of up to 5 business days 
Онлайн тренинг ZCU 1 session for up to 50 students per session (50 max)  3 sessions for up to 50 students per session (150 max)
Тренинги ZCS и ZCP в офисе клиента 1 session for up to 5 students per session (5 students max)  2 sessions for up to 10 students per session (20 students max) 
Тренинг ZCE в офисе клиента
Работа команд интеграции и разработки
Билеты Zabbix Summit
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If you are an MSP searching for MSP technical support subscriptions, please follow this link:

MSP support page


95.7% of resolved support tickets receive positive reviews!

Your benefits

Not sure how to monitor a metric? Maybe you want to optimize your alerting logic? A team of Zabbix experts is on standby 24/7/365 to assist you with configuring and troubleshooting your Zabbix environment.

Rest assured that with a Zabbix technical support subscription, Zabbix support engineers will come up with a solution - no matter how complex your request.

Signing up

Purchasing a technical support subscription is easy - just follow the steps below:

  1. Request a quote
  2. Confirm your order by email or PO
  3. Accept the terms and conditions by paying the invoice
  4. Get started using your support subscription
Terms and conditions

Supported languages

English is the default language of the support team, but Zabbix and its partners can also provide support in Latvian, Russian, Japanese, Chinese, Italian, French, German, Polish, Thai, Swedish, and a host of other languages.

If you require support provided to your organization in another language, please let us know.


To get a quick price estimate for your chosen technical support subscription, please complete the quote request form:

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Communication channels

The Zabbix Support System is the primary support delivery channel, available online to all support customers. This platform utilizes online messaging for prompt and easy communication between customers and our technical specialists.

Phone support services may be accessed by customers with all support tiers.

Email can be used to communicate with Zabbix support in an emergency situation. All information will be automatically entered into the support system to keep track of customer issues and resolutions.

On-site visits by lead technical engineers are included with the Enterprise and Global I support tiers only.

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