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6 Actions


In the Configuration → Actions section users can configure and maintain actions.

A listing of existing actions with their details is displayed. The actions displayed are actions assigned to the selected event source (triggers, discovery, auto-registration).

To view actions assigned to a different event source, change the source from the dropdown to the right in the Actions bar.

Displayed data:

Name Name of the action. Clicking on the action name opens the action configuration form.
Conditions Action conditions are displayed.
Operations Action operations are displayed.
Status Action status is displayed - Enabled or Disabled.
By clicking on the status you can change it.
If an action is disabled during an escalation in progress (like a message being sent), the message in progress will be sent and then one more message on the escalation will be sent. The follow-up message will have the following text at the beginning of the message body: NOTE: Escalation cancelled: action '<Action name>' disabled. This way the recipient is informed that the escalation is cancelled and no more steps will be executed.

To configure a new action, click on the Create action button in the top right-hand corner.

Mass editing options

A dropdown below the list offers some mass-editing options:

  • Enable selected - change the action status to Enabled
  • Disable selected - change the action status to Disabled
  • Delete selected - delete the actions

To use these options, mark the check-boxes before the respective actions, then select the required option and click on “Go”.