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1 E-mail


To configure e-mail as the delivery channel for messages, you need to configure e-mail as the media type and assign specific addresses to users.


To configure e-mail as the media type:

  • Go to Administration→Media types
  • Click on Create media type (or click on E-mail in the list of pre-defined media types).

Media type attributes:

Parameter Description
Description Name of the media type.
Type Select Email as the type.
SMTP server Set an SMTP server to handle outgoing messages.
SMTP helo Set a correct SMTP helo value, normally a domain name.
SMTP email The address entered here will be used as the From address for the messages sent.

User media

To assign a specific address to the user:

  • Go to Administration→Users
  • Open the user properties form
  • In Media tab, click on Add

User media attributes:

Parameter Description
Type Select Email as the type.
Send to Specify the e-mail address to send the messages to.
When active You can limit the time when messages are sent, for example, the working days only (1-5,09:00-18:00).
See the Time period specification page for description of the format.
Use if severity Mark the checkboxes of trigger severities that you want to receive notifications for.
Status Status of the user media.
Enabled - is in use.
Disabled - is not being used.