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manual:api:reference:event:acknowledge
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event.acknowledge
Description
object event.acknowledge(object/array parameters)
This method allows to update events. Following update actions can be performed:
- Close event. If event is already resolved, this action will be skipped.
- Acknowledge event. If event is already acknowledged, this action will be skipped.
- Add message.
- Change event severity. If event already has same severity, this action will be skipped.
Only trigger events can be updated.
Only problem events can be updated.
Read/Write rights for trigger are required to close the event or to change event's severity.
To close an event, manual close should be allowed in the trigger.
Only problem events can be updated.
Read/Write rights for trigger are required to close the event or to change event's severity.
To close an event, manual close should be allowed in the trigger.
This method is available to users of any type. Permissions to call the method can be revoked in user role settings. See User roles for more information.
Parameters
(object/array) Parameters containing the IDs of the events and update operations that should be performed.
| Parameter | Type | Description |
|---|---|---|
| eventids (required) | string/object | IDs of the events to acknowledge. |
| action (required) | integer | Event update action(s). This is bitmask field, any combination of values is acceptable. Possible values: 1 - close problem; 2 - acknowledge event; 4 - add message; 8 - change severity; 16 - unacknowledge event. |
| message | string | Text of the message. Required, if action contains 'add message' flag. |
| severity | integer | New severity for events. Required, if action contains 'change severity' flag. Possible values: 0 - not classified; 1 - information; 2 - warning; 3 - average; 4 - high; 5 - disaster. |
Return values
(object) Returns an object containing the IDs of the updated events under the eventids property.
Examples
Acknowledging an event
Acknowledge a single event and leave a message.
Request:
{ "jsonrpc": "2.0", "method": "event.acknowledge", "params": { "eventids": "20427", "action": 6, "message": "Problem resolved." }, "auth": "038e1d7b1735c6a5436ee9eae095879e", "id": 1 }
Response:
{ "jsonrpc": "2.0", "result": { "eventids": [ "20427" ] }, "id": 1 }
Changing event's severity
Change severity for multiple events and leave a message.
Request:
{ "jsonrpc": "2.0", "method": "event.acknowledge", "params": { "eventids": ["20427", "20428"], "action": 12, "message": "Maintenance required to fix it.", "severity": 4 }, "auth": "038e1d7b1735c6a5436ee9eae095879e", "id": 1 }
Response:
{ "jsonrpc": "2.0", "result": { "eventids": [ "20427", "20428" ] }, "id": 1 }
Source
CEvent::acknowledge() in ui/include/classes/api/services/CEvent.php.