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1 Event context menu


The event context menu provides shortcuts for executing frequently required actions or navigating to UI sections related to an event.


The event context menu has four sections: View, Configuration, Links, and Scripts. For the entities that are not configured, links are disabled and displayed in grey color. The sections Scripts and Links are displayed if their entities are configured.

View section contains links to:

  • Problems - opens the list of unresolved problems of the underlying trigger.
  • Acknowledge - allows to update the problem.
  • History - leads to the Latest data graph/item history for the underlying item(s). If a trigger uses several items, links will be available for each of them.

Configuration section contains links to the configuration of:

  • Trigger that fired the problem.
  • Items used in the trigger expression.

Note that configuration section is available only for Admin and Super admin users.

Links section contains links to:

  • access a configured trigger URL.
  • access custom links configured in Global scripts (with scope 'Manual event action' and type 'URL').
  • access a configured external ticket for the problem (see the Include event menu entry option when configuring webhooks.

Scripts section contains links to execute a global script (with scope Manual event action). This feature may be handy for running scripts used for managing problem tickets in external systems.

Supported locations

The event context menu is accessible by clicking on a problem or event name in various frontend sections, for example:

  • Dashboards widgets, such as Problems widget, Trigger overview widget, etc.
  • Monitoring → Problems
  • Monitoring → Problems → Event details
  • Reports → Triggers top 100 (global scripts and access to external ticket are not supported in this location)