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4 Update operations

Overview

Update operations are available in actions with the following event sources:

  • Triggers - when problems are updated by other users, i.e. commented upon, acknowledged, severity has been changed, closed (manually);
  • Services - when the severity of a service has changed but the service is still not recovered.

Both messages and remote commands are supported in update operations. While several operations can be added, escalation is not supported - all operations are assigned to a single step and therefore will be performed simultaneously.

Configuring an update operation

To configure an update operation go to the Operations tab in action configuration.

To configure details of a new update operation, click on in the Update operations block. To edit an existing operation, click on next to the operation. A pop-up window will open where you can edit the operation step details.

Update operation details

Update operations offer the same set of parameters as Recovery operations.