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Table of Contents

11 IT services


In the Monitoring → IT services section the status of IT services is displayed.

A list of the existing IT services is displayed along with data of their status and SLA. From the dropdown in the upper right corner you can select a desired period for display.

Displayed data:

Parameter Description
Service Service name.
Status Status of service:
OK - no problems
(trigger colour and severity) - indicates a problem and its severity
Reason Indicates the reason of problem (if any).
Problem time Displays SLA bar. Green/red ratio indicates the proportion of availability/problems. The bar displays the last 20% of SLA (from 80% to 100%).
The bar contains a link to a graph of availability data.
SLA/Acceptable SLA Displays current SLA/expected SLA value. If current value is below the acceptable level, it is displayed in red.

You can also click on the service name to access the IT Services Availability Report.

Here you can assess IT service availability data over a longer period of time on daily/weekly/monthly/yearly basis.