4 Update operations
Overview
Update operations are available in actions with the following event sources:
- Triggers - when problems are updated by other users, i.e. commented upon, acknowledged, severity has been changed, closed (manually);
- Services - when the severity of a service has changed but the service is still not recovered.
Both messages and remote commands are supported in update operations. While several operations can be added, escalation is not supported - all operations are assigned to a single step and therefore will be performed simultaneously.
Configuring an update operation
To configure an update operation go to the Operations tab in action configuration.
To configure details of a new update operation,
click on 
in the Update operations block.
To edit an existing operation,
click on 
next to the operation.
A pop-up window will open where you can edit the operation step details.
Update operation details
Update operations offer the same set of parameters as Recovery operations.