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6 Escalate to Boss

Zabbix escalations can be used to escalate problem to other users and user groups. Problem is not being fixed by MySQL admins? Escalate to their BOSS!

Now we configured periodical sending of messages to MySQL administrators. The administrators will get four messages before the problem will be escalated to the Database manager. Note that the manager will get a message only in case if the problem is not acknowledged yet, supposedly no one is working on it.

Note use of the {ESC.HISTORY} macros in the message. The macro will contain information about all previously executed steps. The manager will get information about all email and all action executed before. MySQL administrators, beware!